# Access Tonic Help Centre > Advice and answers from the Access Tonic team ## Getting started - [Access Tonic training courses](https://help-accesstonic.theaccessgroup.com/en/articles/11375231-access-tonic-training-courses.md): Guides available to help you navigate the software - [Getting started on Access Tonic](https://help-accesstonic.theaccessgroup.com/en/articles/15083657-getting-started-on-access-tonic.md): Everything you need to know to get started as a user on Access Tonic. ## Help & support - [Support made simple in Access Tonic](https://help-accesstonic.theaccessgroup.com/en/articles/15422580-support-made-simple-in-access-tonic.md): Find technical help and support with Access Tonic. - [Use the Access Digital Assistant](https://help-accesstonic.theaccessgroup.com/en/articles/11003190-use-the-access-digital-assistant.md): Find out more about utilising the Access Digital Assistant with Access Tonic. - [Submit a new product development idea](https://help-accesstonic.theaccessgroup.com/en/articles/11003172-submit-a-new-product-development-idea.md): Have an idea to make things better? We’d love to hear it. - [Add colleagues to support interactions](https://help-accesstonic.theaccessgroup.com/en/articles/15444785-add-colleagues-to-support-interactions.md): You can add other people from your organisation to your support interaction. - [Check whether Access Tonic is down](https://help-accesstonic.theaccessgroup.com/en/articles/15433840-check-whether-access-tonic-is-down.md): Easily review site outages. ## Event set up - [Event listing best practices](https://help-accesstonic.theaccessgroup.com/en/articles/11728771-event-listing-best-practices.md): Top tips to create a successful event listing. - [Create an event](https://help-accesstonic.theaccessgroup.com/en/articles/10807672-create-an-event.md): You can create and submit an event to Access Tonic using the Event Editor. - [Add new event dates](https://help-accesstonic.theaccessgroup.com/en/articles/10842899-add-new-event-dates.md): You can add new dates to a current event or to a previous Access Tonic event to relist it. - [Add event information](https://help-accesstonic.theaccessgroup.com/en/articles/12709871-add-event-information.md): You can provide further information for customers by filling out additional fields. - [Add pictures and video content](https://help-accesstonic.theaccessgroup.com/en/articles/10824782-add-pictures-and-video-content.md): You can add images and a video to an event page. - [Your Details section](https://help-accesstonic.theaccessgroup.com/en/articles/10870197-your-details-section.md): The Your Details section of the Access Tonic event admin will allow you to add event organiser information and your marketing opt-in. - [Add a marketing opt-in](https://help-accesstonic.theaccessgroup.com/en/articles/10869899-add-a-marketing-opt-in.md): How to add a marketing opt-in into the checkout to collect the email addresses of subscribers whom you can send marketing materials to. - [Update the event page status](https://help-accesstonic.theaccessgroup.com/en/articles/10807620-update-the-event-page-status.md): You can update the status of the event to be public or hidden if you don't want it to be visible on the site. - [Manage event users](https://help-accesstonic.theaccessgroup.com/en/articles/10769126-manage-event-users.md): You can manage the user permissions of an event and add other accounts as admin users. - [Find a past event](https://help-accesstonic.theaccessgroup.com/en/articles/10947369-find-a-past-event.md): Find all old events that have already taken place. - [Remove an event](https://help-accesstonic.theaccessgroup.com/en/articles/10963330-remove-an-event.md): A live event page can't be deleted due to its public URL, but we can make it invisible to users and in your admin. - [Create a QR code for your event page](https://help-accesstonic.theaccessgroup.com/en/articles/10869457-create-a-qr-code-for-your-event-page.md): How to create a QR code for your event for customers to easily purchase tickets through their smartphone. - [Update checkout options text](https://help-accesstonic.theaccessgroup.com/en/articles/14171894-update-checkout-options-text.md): You can update ticket widget fields to personalise your event. ## Ticket settings - [Add ticket types](https://help-accesstonic.theaccessgroup.com/en/articles/10947478-add-ticket-types.md): How to add different ticket types to your event page. - [Set varying start times and time slots](https://help-accesstonic.theaccessgroup.com/en/articles/10963419-set-varying-start-times-and-time-slots.md): You can set multiple start times to sell tickets as sessions or in designated time slots. - [Set purchasing quantity controls](https://help-accesstonic.theaccessgroup.com/en/articles/10869852-set-purchasing-quantity-controls.md): You can apply a certain or unique quantity of tickets to be purchased. - [Set max tickets per event](https://help-accesstonic.theaccessgroup.com/en/articles/10947396-set-max-tickets-per-event.md): Set a maximum tickets to be sold per event date across multiple tickets ensuring that the event doesn't oversell. - [Limit overselling across multiple ticket types](https://help-accesstonic.theaccessgroup.com/en/articles/10963706-limit-overselling-across-multiple-ticket-types.md): How to set a maximum number of tickets that can be purchased across multiple ticket types. - [Sell tickets within a time window](https://help-accesstonic.theaccessgroup.com/en/articles/11003156-sell-tickets-within-a-time-window.md): Define a time frame for ticket sales by setting the exact dates and times when tickets go on sale and come off sale. - [Specify dates for tickets to be on sale](https://help-accesstonic.theaccessgroup.com/en/articles/10947424-specify-dates-for-tickets-to-be-on-sale.md): You can set tickets to only be on sale and purchasable on certain dates or weekdays. - [Collect customer details](https://help-accesstonic.theaccessgroup.com/en/articles/10842808-collect-customer-details.md): How to collect names, emails, phone numbers and addresses. - [Add a message to tickets or confirmation emails](https://help-accesstonic.theaccessgroup.com/en/articles/10825288-add-a-message-to-tickets-or-confirmation-emails.md): Add custom messages to e-tickets and confirmation emails. - [Add Checkout Labels](https://help-accesstonic.theaccessgroup.com/en/articles/10869595-add-checkout-labels.md): How to highlight specific ticket and allocation elements by applying labels that display in the checkout journey to the customer. - [Sell products as purchase add-on's](https://help-accesstonic.theaccessgroup.com/en/articles/11003146-sell-products-as-purchase-add-on-s.md): Add products and merchandise for customers to purchase alongside ticket purchases in the checkout. - [Edit available ticket allocations](https://help-accesstonic.theaccessgroup.com/en/articles/10963583-edit-available-ticket-allocations.md): You can increase or decrease the allocation of a specific ticket type to update how many tickets are on sale, or to take tickets off sale. - [Take a ticket type off sale](https://help-accesstonic.theaccessgroup.com/en/articles/10963487-take-a-ticket-type-off-sale.md): How to take an individual ticket off sale for a particular date or all dates. - [Set an event to sold out](https://help-accesstonic.theaccessgroup.com/en/articles/10870144-set-an-event-to-sold-out.md): You can stop ticket sales by removing tickets, canceling purchased ones, or marking the event date as sold out. - [Absorb the booking fee](https://help-accesstonic.theaccessgroup.com/en/articles/10842824-absorb-the-booking-fee.md): You can cover the cost of the booking fee if you don't want to pass this onto the customer. ## Customer management - [View ticket purchases](https://help-accesstonic.theaccessgroup.com/en/articles/11003210-view-ticket-purchases.md): Where to find all purchases, customer data and search for a particular customer transaction using email address, name or reference number. - [View attendee data and download attendees list](https://help-accesstonic.theaccessgroup.com/en/articles/11003202-view-attendee-data-and-download-attendees-list.md): View and download a customer list which includes data collection answers, products and comments for staff to use to check guests in. - [Switch a ticket to a new date or ticket type](https://help-accesstonic.theaccessgroup.com/en/articles/10825340-switch-a-ticket-to-a-new-date-or-ticket-type.md): Edit a transaction and move it to a different date or switch the ticket to an alternative ticket type. - [Move a purchase to another event](https://help-accesstonic.theaccessgroup.com/en/articles/10870018-move-a-purchase-to-another-event.md): Move a purchase from one event to another event. - [Refund a ticket purchase](https://help-accesstonic.theaccessgroup.com/en/articles/10825269-refund-a-ticket-purchase.md): You can issue a ticket purchase refund through Access Tonic. - [Edit ticket holder details](https://help-accesstonic.theaccessgroup.com/en/articles/10869798-edit-ticket-holder-details.md): Update and edit guest names & email address after tickets have been purchased. - [Resend e-ticket to customer](https://help-accesstonic.theaccessgroup.com/en/articles/10870112-resend-e-ticket-to-customer.md): If a customer can't find their ticket or if event details are updated, you can resend their e-ticket using the resend tickets function. - [Download customer data](https://help-accesstonic.theaccessgroup.com/en/articles/10808019-download-customer-data.md): Download a report of all transactions which includes email addresses & phone numbers, booking and financial details. - [Issue a free ticket](https://help-accesstonic.theaccessgroup.com/en/articles/10824861-issue-a-free-ticket.md): You can send a free ticket to a customer by manually adding the customer details to the Access Tonic admin. - [Mass customer upload](https://help-accesstonic.theaccessgroup.com/en/articles/10869923-mass-customer-upload.md): You can add multiple ticket holders from external sources to your Access Tonic event admin. - [Reserve tickets](https://help-accesstonic.theaccessgroup.com/en/articles/10807958-reserve-tickets.md): How to create reserved ticket links for customers. - [Send a VAT receipt for a customer](https://help-accesstonic.theaccessgroup.com/en/articles/10825224-send-a-vat-receipt-for-a-customer.md): Create and send a VAT receipt to a ticket holder. - [Add comments to the attendee list](https://help-accesstonic.theaccessgroup.com/en/articles/10842888-add-comments-to-the-attendee-list.md): Add an internal comment or note about a customer's booking which will display on the Attendee List. - [Add ticket to Apple Wallet](https://help-accesstonic.theaccessgroup.com/en/articles/10868763-add-ticket-to-apple-wallet.md): How customers can add their e-ticket to the Apple Wallet on an iOS device. - [Contact customers](https://help-accesstonic.theaccessgroup.com/en/articles/10869395-contact-customers.md): How to email past, future, or specific attendees by sending them correspondence from within the admin. - [Set up automated emailing](https://help-accesstonic.theaccessgroup.com/en/articles/10870176-set-up-automated-emailing.md): You can set up automatic emails to remind customers about event dates, or provide additional information and documents - [Create pre-sale purchase links](https://help-accesstonic.theaccessgroup.com/en/articles/10870091-create-pre-sale-purchase-links.md): Take your event page off sale to the general public by sending out pre-sale purchase links to a single or mass group of customers via email. - [Reschedule an event date](https://help-accesstonic.theaccessgroup.com/en/articles/10963923-reschedule-an-event-date.md): Change the date of an event and move ticket holders from the postponed date to reschedule an event. - [Cancel an event date](https://help-accesstonic.theaccessgroup.com/en/articles/10825303-cancel-an-event-date.md): You can immediately cancel an event by taking tickets off sale and refunding all ticket holders. - [Set up self check-in for customers](https://help-accesstonic.theaccessgroup.com/en/articles/12548972-set-up-self-check-in-for-customers.md): Allow customers to check themselves in for an event instead of receiving an e-ticket with QR code upon purchase.  - [Refund a ticket in Stripe Connect](https://help-accesstonic.theaccessgroup.com/en/articles/11521236-refund-a-ticket-in-stripe-connect.md): You can refunding tickets or booking fees for a ticket purchase within Stripe Connect. ## Features - [Manage user reviews](https://help-accesstonic.theaccessgroup.com/en/articles/10824253-manage-user-reviews.md): How to edit the review email, respond to a user review and switch on or switch off reviews from displaying on an event page. - [Information on DesignMyNight marketing](https://help-accesstonic.theaccessgroup.com/en/articles/10825252-information-on-designmynight-marketing.md): You can list an event, sell tickets from your website and event promotion sources, and get marketing exposure on the DesignMyNight website. - [Add a wait list to the event page](https://help-accesstonic.theaccessgroup.com/en/articles/10842842-add-a-wait-list-to-the-event-page.md): Add a wait list to the event page to collect customer email addresses. - [Collect custom data](https://help-accesstonic.theaccessgroup.com/en/articles/10869125-collect-custom-data.md): You can collect customer information, like dietary requirements or pre-order menu choices, during the checkout process. - [Add a promotion](https://help-accesstonic.theaccessgroup.com/en/articles/10868886-add-a-promotion.md): You can add a promotion or offer, such as a buy one get one free deal, to your event page. - [Create a discount code](https://help-accesstonic.theaccessgroup.com/en/articles/10869441-create-a-discount-code.md): Create a public or hidden discount code for your event. - [Link one event to another](https://help-accesstonic.theaccessgroup.com/en/articles/10869877-link-one-event-to-another.md): Link together one-off event dates to your main event page to display multiple events within the ticket widget. - [Add a pre-sale message](https://help-accesstonic.theaccessgroup.com/en/articles/10870067-add-a-pre-sale-message.md): You can add a pre-sale message which appears in the checkout to highlight any important information before customers book. - [How to set up ticket reps](https://help-accesstonic.theaccessgroup.com/en/articles/10824618-how-to-set-up-ticket-reps.md): You can add ticket rep functionality for users to sell tickets. - [Amend event page URL](https://help-accesstonic.theaccessgroup.com/en/articles/11003166-amend-event-page-url.md): You can shorten an event page URL for sharing on social media. - [Download barcodes](https://help-accesstonic.theaccessgroup.com/en/articles/13224076-download-barcodes.md): Download your barcodes to import into alternative check-in devices. - [Set up purchase modification](https://help-accesstonic.theaccessgroup.com/en/articles/11962089-set-up-purchase-modification.md): You can allow attendees to switch tickets to alternate dates or ticket types from their DesignMyNight account. ## Ticket widget - [Sell tickets from your website](https://help-accesstonic.theaccessgroup.com/en/articles/10807729-sell-tickets-from-your-website.md): After creating your event page, tickets can be purchased through the event URL or a ticket widget on your website. - [Sell tickets via a widget on your website](https://help-accesstonic.theaccessgroup.com/en/articles/11003152-sell-tickets-via-a-widget-on-your-website.md): You can sell tickets with an integrated widget on your website using coding available in the Access Tonic admin. - [Add a widget to a Wix-created website](https://help-accesstonic.theaccessgroup.com/en/articles/10963514-add-a-widget-to-a-wix-created-website.md): How to add your ticket widget to a website created by Wix. ## Event brands - [Create an event brand](https://help-accesstonic.theaccessgroup.com/en/articles/10807992-create-an-event-brand.md): Create a customised event brand to display all your upcoming events. - [Add an event to an event brand page](https://help-accesstonic.theaccessgroup.com/en/articles/10824701-add-an-event-to-an-event-brand-page.md): You can add events to your event brand page during the event creation process or after events are published. - [Custom design your event brand](https://help-accesstonic.theaccessgroup.com/en/articles/10869509-custom-design-your-event-brand.md): How to customise your event brand by adding logos, images and theming to match your website/company branding. - [Add an event brand widget to your website](https://help-accesstonic.theaccessgroup.com/en/articles/13572918-add-an-event-brand-widget-to-your-website.md): You can combine multiple events into one widget. ## Reporting - [Ticket sales report](https://help-accesstonic.theaccessgroup.com/en/articles/10825325-ticket-sales-report.md): Ticket sale reporting section provides you with sale data in graph format and a breakdown of the number of tickets sold per event date. - [Receive a daily sales report](https://help-accesstonic.theaccessgroup.com/en/articles/10869638-receive-a-daily-sales-report.md): Set up a daily report of ticket sales to be sent to nominated email addresses, featuring sales made on the previous day. - [View the Daily sales volume graph](https://help-accesstonic.theaccessgroup.com/en/articles/10869692-view-the-daily-sales-volume-graph.md): You can see how many tickets have been sold on a daily basis. - [Create tracking URLs](https://help-accesstonic.theaccessgroup.com/en/articles/10963393-create-tracking-urls.md): You can set up tracking links for your event to help see how many sales have been made through your website or marketing campaigns. - [How to track your sales](https://help-accesstonic.theaccessgroup.com/en/articles/13461779-how-to-track-your-sales.md): Monitor your sales and marketing campaigns seamlessly within the platform and across integrated tools. ## Integrations - [Integrate with Access Collins](https://help-accesstonic.theaccessgroup.com/en/articles/10947193-integrate-with-access-collins.md): You can set up and manage the Access Collins integration to enable ticket purchases to be viewed and managed within Access Collins. - [Push Access Tonic purchases to EPoS](https://help-accesstonic.theaccessgroup.com/en/articles/10963844-push-access-tonic-purchases-to-epos.md): If you have integrated Access Collins with any EPoS, you can send ticket purchases to your EPoS through the Access Collins integration. - [Integrate with Access Soda](https://help-accesstonic.theaccessgroup.com/en/articles/12709969-integrate-with-access-soda.md): Integrate your tickets with Access Soda for customers to redeem their vouchers in the Access Tonic checkout. - [Integrate with Zapier](https://help-accesstonic.theaccessgroup.com/en/articles/10963253-integrate-with-zapier.md): Integrate Zapier with Access Tonic - [Sync Google AdWords](https://help-accesstonic.theaccessgroup.com/en/articles/11003177-sync-google-adwords.md): Integrate Google AdWords with your event. - [Set up Google Tag Manager](https://help-accesstonic.theaccessgroup.com/en/articles/10963642-set-up-google-tag-manager.md): You can link your events with Google Tag Manager. - [Integrate and use Meta Pixel](https://help-accesstonic.theaccessgroup.com/en/articles/10947501-integrate-and-use-meta-pixel.md): Set up Meta Pixel in the Access Tonic admin to help track conversions. ## Finance - [Add bank details](https://help-accesstonic.theaccessgroup.com/en/articles/10824643-add-bank-details.md): Get paid your ticket funds by setting a nominated bank account in the event admin. - [View and download finance statements](https://help-accesstonic.theaccessgroup.com/en/articles/10825455-view-and-download-finance-statements.md): You can view financial statements and use them to see a breakdown of ticket funds already received. - [VAT Information for event organisers](https://help-accesstonic.theaccessgroup.com/en/articles/10870192-vat-information-for-event-organisers.md): Why Access Tonic charges VAT as detailed on financial statements. - [Corporate card fee](https://help-accesstonic.theaccessgroup.com/en/articles/12158731-corporate-card-fee.md): Information on Stripe corporate card fees ## FAQ & troubleshooting - [Clear your browser history and cache](https://help-accesstonic.theaccessgroup.com/en/articles/10807871-clear-your-browser-history-and-cache.md): Clear browser history and cache on a regular basis to ensure smooth running of the system. - [Reset password](https://help-accesstonic.theaccessgroup.com/en/articles/10824325-reset-password.md): If you've forgotten your password or can't log in to Access Tonic, you can reset your password. - [Troubleshooting for if tickets have incorrectly come off sale](https://help-accesstonic.theaccessgroup.com/en/articles/10947442-troubleshooting-for-if-tickets-have-incorrectly-come-off-sale.md): If your tickets incorrectly aren't on sale, there are some ticket settings you can check to amend this. - [Why is my event displaying as sold out?](https://help-accesstonic.theaccessgroup.com/en/articles/10947464-why-is-my-event-displaying-as-sold-out.md): If tickets are displaying as sold out or have come off sale in error, review the following settings to turn tickets back on sale. - [Issues logging on](https://help-accesstonic.theaccessgroup.com/en/articles/10963686-issues-logging-on.md): If you are having issues being logged out of Access Tonic as soon as you log in, there are several factors which could be causing this. - [How to take a screenshot of the console](https://help-accesstonic.theaccessgroup.com/en/articles/11867487-how-to-take-a-screenshot-of-the-console.md): How to get to your console if you are encountering issues within Access Tonic. - [Guidance on GDPR](https://help-accesstonic.theaccessgroup.com/en/articles/12158513-guidance-on-gdpr.md): Information on GDPR within Access Tonic. ## Tonic scanner app - [Download Access Tonic Scanner app](https://help-accesstonic.theaccessgroup.com/en/articles/10963548-download-access-tonic-scanner-app.md): Download the Access Tonic Ticketing scanner app from the Apple or Google store. - [How to use the Access Tonic Scanner App](https://help-accesstonic.theaccessgroup.com/en/articles/11003236-how-to-use-the-access-tonic-scanner-app.md): Information on the Tonic Scanner App. - [Scanner app single-use sign-in code](https://help-accesstonic.theaccessgroup.com/en/articles/10963941-scanner-app-single-use-sign-in-code.md): How to generate a single-use code to sign-into the Access Tonic Ticketing scanner app. - [Access Tonic Scanner App settings](https://help-accesstonic.theaccessgroup.com/en/articles/11003230-access-tonic-scanner-app-settings.md): How to use the app functionality. - [View attendees on Access Tonic scanner](https://help-accesstonic.theaccessgroup.com/en/articles/11003222-view-attendees-on-access-tonic-scanner.md): On the Attendee's section of the app, you can search for purchases using the customer's name, email, or purchase reference number. - [View statistics on Access Tonic scanner](https://help-accesstonic.theaccessgroup.com/en/articles/11003226-view-statistics-on-access-tonic-scanner.md): A breakdown of check-in data which includes the total number of tickets checked in so far and per scanning device and ticket type. ## Release notes - [14 January 2026 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/13376801-14-january-2026-release-notes.md) - [3 February 2026 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/13610089-3-february-2026-release-notes.md) - [13 February 2026 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/13716033-13-february-2026-release-notes.md) - [26 February 2026 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/13860087-26-february-2026-release-notes.md) - [25 March 2026 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/14193720-25-march-2026-release-notes.md) - [7 April 2026 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/14470810-7-april-2026-release-notes.md) - [8 May 2026 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/14959133-8-may-2026-release-notes.md) - [6 July 2026 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/15756822-6-july-2026-release-notes.md) - [24 August 2026 Release Notes](https://help-accesstonic.theaccessgroup.com/en/articles/16307996-24-august-2026-release-notes.md) - [5 December 2025 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/12984518-5-december-2025-release-notes.md) - [13 October 2025 Release Notes](https://help-accesstonic.theaccessgroup.com/en/articles/12529297-13-october-2025-release-notes.md) - [1 July 2025 Release Notes](https://help-accesstonic.theaccessgroup.com/en/articles/11688997-1-july-2025-release-notes.md) - [18 June 2025 Release Notes](https://help-accesstonic.theaccessgroup.com/en/articles/11590457-18-june-2025-release-notes.md) - [20 May 2025 Release Notes](https://help-accesstonic.theaccessgroup.com/en/articles/11406141-20-may-2025-release-notes.md) - [23 April 2025 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/11406584-23-april-2025-release-notes.md) - [8 April 2025 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/11086783-8-april-2025-release-notes.md) - [25 March 2025 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/11034923-25-march-2025-release-notes.md) - [12 March 2025 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/11034884-12-march-2025-release-notes.md) - [25 February 2025 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/11034854-25-february-2025-release-notes.md) - [28 January 2025 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/11034837-28-january-2025-release-notes.md) - [14 January 2025 release notes](https://help-accesstonic.theaccessgroup.com/en/articles/11034763-14-january-2025-release-notes.md)