If you are encountering issues within Access Tonic, our support team may ask you to send over a screenshot of the ‘Console’ tab. This contains information which is useful for our tech team and will help them diagnose the problem faster and more efficiently as the code shown is essentially an error report on what is breaking on that specific computer.
Ideally, we'd need this screenshot to be taken on the page that is being affected and/or running slowly and you will need to drag the panel up so it covers your whole screen, take a screenshot and send it over to the support team.
📌 Note: When sending over a screenshot please accompany this with all the steps taken to get to that point, as well as the associated URL shown in the screenshot.
Steps for Chrome
1. On the page when it's happening, right click.
2. Click Inspect Element.
3. In the top panel of this new split screen click on Console.
🤓 Tip: A quick way to do this is by pressing F12 on your keyboard
Steps for Safari
1. Click the small cog in the top right hand corner.
2. Select Preferences > Advanced.
3. Tick the Show Developer box at the bottom.
4. On the page when it's happening, right click.
5. Click Inspect Element.
6. Select Console.