Where to add in bank details
Ticket funds transfer to the nominated bank account four working days after the event date.
Note: To receive the funds in this time frame, the event author can enter the bank details no later than two working days after the event. If you are not the event author, but would like access to the section to update, please contact the Tonic Customer Success team.
To add your bank details, follow the steps below:
From your Access Tonic dashboard, click Manage for the applicable event.
Click Edit Listing & Tickets.
Click the Bank Details tab.
Enter an account name, sort code, and account number.
Select Save.
🤓Tip: To check if we are holding funds for your event, you can check the Date Paid section on each transaction on the Customer Data section. It will display Not Paid if we have not yet paid out the ticket funds, or it will display the date that the payment reached your nominated account.
When will I get paid?
To check the date of your next payment, go to the Event Dashboard and check Next Payment Date on the right hand side of the admin.