If there's information you need to highlight to the customer once they have purchased a ticket, you can add a message to the ticket purchase confirmation email and/or on the PDF e-ticket. The purchase confirmation email message can be applied at either event or ticket level.
📌 Note: You can also add a pre-sale message to highlight a message before a customer purchases a ticket.
Event level
To add a custom message on an event level, follow the steps below:
From your Access Tonic dashboard, select Manage for the applicable event.
Select Edit Listing and Tickets.
Click the Ticketing tab.
Scroll down to 7. Custom Messaging and enter a message into either or both of the below sections:
Add message to ticket.
Add message to purchase confirmation.
Click Save Changes.
Ticket level
To add a custom message for individual ticket types, follow the steps below:
⚠️ Important: This overwrites the event's confirmation email message if you have set one.
From your Access Tonic dashboard, select Manage for the applicable event.
Select Edit Listing & Tickets, then click the Ticketing tab.
Click the cog
icon to the right of the ticket type.
In the free text Confirmation Message box, enter your custom message.
Click Save Changes.