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Add ticket to Apple Wallet

How customers can add their e-ticket to the Apple Wallet on an iOS device.

Kate Thelwell avatar
Written by Kate Thelwell
Updated over a week ago

Using the 'Add To Apple Wallet' button found on the purchase confirmation email, ticket holders can now add the e-ticket to the Wallet on their Apple device. If a customer adds the ticket to their Apple Wallet, the pass will show on the iPhone's locked screen display from the day of the event until the expiration date and time.
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Information given within Apple Wallet

Displayed on the front of the ticket:

  • Event date

  • Venue

  • Event name

  • Ticket type

  • Ticket type time

  • Primary ticket holder name

  • Event lead image

Displayed on the back of the ticket when a customer selects the three-dot menu item:

  • Ticket reference

  • Product list

  • Purchase date/time

  • Ticket type

  • Event date

  • Event contact email

  • Ticket holder name

  • Ticket message

  • T&Cs

  • Ticket expiration

    • This is the event end date and time.

Can't see the 'Add To Apple Wallet' button?

Buttons won't show for events configured to require tickets to be printed or events using the self-check-in feature.

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