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Add ticket to Apple wallet

How customers can add their e-ticket to the Apple wallet on an iOS device.

Kate Thelwell avatar
Written by Kate Thelwell
Updated over 2 months ago

Using the 'Add To Apple Wallet' button found on the purchase confirmation email, ticket holders can now add the e-ticket to the wallet on their Apple device. Once added, the pass will show on the iPhone's locked screen display from the day of the event until the expiration date/time.
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Information given within Apple Wallet

Displayed on the front of the ticket:

  • Event date

  • Venue

  • Event name

  • Ticket type

  • Ticket type time

  • Primary ticket holder name

  • Event lead image

Displayed on the back of the ticket (shown when a customer selects the three-dot menu item):

  • Ticket reference

  • Product list

  • Purchase date/time

  • Ticket type

  • Event date

  • Event contact email

  • Ticket holder name (guest name)

  • Ticket message

  • T&Cs

  • Ticket expiration (event end date/time)

Can't see the 'Add To Apple Wallet' button?

Buttons won't show for events configured to "require tickets to be printed" (Event Admin > Settings) or events using the self-check-in feature.

wallet (1).png
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