You can resend a customer a copy of their e-ticket in cases where a customer's booking is amended after purchase (such as moving their chosen date or updating their ticket type) or the customer cannot locate their original e-ticket ahead of the event.
Follow the steps below to successfully resend a customer's ticket to their email inbox:
From your Access Tonic dashboard, click Manage for the applicable event.
Click Customer Data.
Locate the purchase using the search function and select the Transaction.
Click Resend Tickets.
Upon clicking this button, a green banner will appear just below their Purchase Reference number with the following message to let you know this action has been successful:
Your customer will then shortly receive their new Ticket Confirmation email with the updated e-ticket.