You can resend a customer a copy of their e-ticket in cases where a customer's booking is amended after purchase such as moving their chosen date or updating their ticket type or the customer cannot locate their original e-ticket ahead of the event.
Follow the steps below to successfully resend a customer's ticket to their email inbox:
From your Access Tonic dashboard, click Manage for the applicable event.
Click Customer Data.
Locate the purchase using the search function and select the Transaction.
Click Resend Tickets.
Upon resending, a green banner will appear just below their purchase reference number with the following message to let you know this action has been successful:
Your customer will then shortly receive their new ticket confirmation email with the updated e-ticket.