Customer management
Everything relating to attendees.
View ticket purchasesWhere to find all purchases, customer data and search for a particular customer transaction using email address, name or reference number.
View attendee data and download attendees listView and download a customer list, which includes data collection answers, products and comments for staff to use to check guests in.
Switch a ticket to a new date or ticket typeEdit a transaction and move it to a different date or switch the ticket to an alternative ticket type.
Move a purchase to another eventMove a purchase from one event to another event.
Refund a ticket purchaseYou can issue a ticket purchase refund through Access Tonic.
Edit ticket holder detailsUpdate and edit guest names & email address after tickets have been purchased.
Resend e-ticket to customerIf a customer can't find their ticket or if event details are updated, you can resend their e-ticket using the resend tickets function.
Download customer dataDownload a report of all transactions which includes email addresses & phone numbers, booking and financial details.
Issue a free ticketYou can send a free ticket to a customer by manually adding the customer details to the Access Tonic admin.
Mass customer uploadYou can add multiple ticket holders from external sources to your Access Tonic event admin.
Reserve ticketsHow to create reserved ticket links for customers.
Send a VAT receipt for a customerCreate and send a VAT receipt to a ticket holder.
Add comments to the attendee listAdd an internal comment or note about a customer's booking which will display on the Attendee List.
Add ticket to Apple walletHow customers can add their e-ticket to the Apple wallet on an iOS device.
Contact customersHow to email past, future, or specific attendees by sending them correspondence from within the admin.
Set up automated emailingYou can set up automatic emails to remind customers about event dates, or provide additional information and documents
Pre-sale purchase linksTake your event page off sale to the general public by sending out pre-sale purchase links to a single or mass group of customers via email.
Reschedule an event dateChange the date of an event and move ticket holders from the postponed date to reschedule an event.
Cancel an event dateHow to immediately cancel an event by taking tickets off sale and refunding all ticket holders.