Customer management
Everything relating to attendees.
By Kate1 author21 articles
- View ticket purchasesWhere to find all purchases, customer data and search for a particular customer transaction using email address, name or reference number.
- View attendee data and download attendees listView and download a customer list which includes data collection answers, products and comments for staff to use to check guests in.
- Switch a ticket to a new date or ticket typeEdit a transaction and move it to a different date or switch the ticket to an alternative ticket type.
- Move a purchase to another eventMove a purchase from one event to another event.
- Refund a ticket purchaseYou can issue a ticket purchase refund through Access Tonic.
- Edit ticket holder detailsUpdate and edit guest names & email address after tickets have been purchased.
- Resend e-ticket to customerIf a customer can't find their ticket or if event details are updated, you can resend their e-ticket using the resend tickets function.
- Download customer dataDownload a report of all transactions which includes email addresses & phone numbers, booking and financial details.
- Issue a free ticketYou can send a free ticket to a customer by manually adding the customer details to the Access Tonic admin.
- Mass customer uploadYou can add multiple ticket holders from external sources to your Access Tonic event admin.
- Reserve ticketsHow to create reserved ticket links for customers.
- Send a VAT receipt for a customerCreate and send a VAT receipt to a ticket holder.
- Add comments to the attendee listAdd an internal comment or note about a customer's booking which will display on the Attendee List.
- Add ticket to Apple WalletHow customers can add their e-ticket to the Apple Wallet on an iOS device.
- Contact customersHow to email past, future, or specific attendees by sending them correspondence from within the admin.
- Set up automated emailingYou can set up automatic emails to remind customers about event dates, or provide additional information and documents
- Create pre-sale purchase linksTake your event page off sale to the general public by sending out pre-sale purchase links to a single or mass group of customers via email.
- Reschedule an event dateChange the date of an event and move ticket holders from the postponed date to reschedule an event.
- Cancel an event dateYou can immediately cancel an event by taking tickets off sale and refunding all ticket holders.
- Set up self check-in for customersAllow customers to check themselves in for an event instead of receiving an e-ticket with QR code upon purchase.Â
- Refund a ticket in Stripe ConnectYou can refunding tickets or booking fees for a ticket purchase within Stripe Connect.