You can schedule an email to automatically send to ticket holders up to 72 hours before the event they are due to attend. This is a great way to remind customers about key event details and let them know useful information. You can also attach a PDF document to the email.
Schedule automatic emailing
You can up an automatic email by following the below steps:
From your Access Tonic dashboard, click Manage for the applicable event.
On the left-hand menu, select Email Attendees.
From the To drop-down menu, select Automated Emailing.
Choose which Ticket Types the email should be sent to.
Set how many hours before the event date it should send.
This can be scheduled up to 72 hours before the event start time.
Compose your email within the Subject and Message box on the right hand side.
Click Send Email.
Once set up, you can view which emails are due to be sent out by clicking the Automatic Emailing tab across the top of the page, along with viewing the content of the email.
View previously sent, queued and scheduled emails
You are able to view a record of previously sent emails by following the below steps:
Log into Access Tonic admin.
On your event, click Manage.
From the left-hand menu, select Email Attendees.
Click Emails Sent tab.