To collect the email addresses of customers that are interested in being notified when tickets come on sale, or if more tickets for a sold-out date become available, you can add a waitlist functionality.
The system will not automatically email those on the waitlist, but you can download the email addresses so that they can be contacted off platform.
Set up a wait list
Follow these steps to set up a waitlist for your event:
From your Access Tonic dashboard, click Manage for the applicable event.
Select Wait List.
Click Yes.
🤓 Tip: You can enter a custom message for the wait list box which appears over the lead image.
When a customer clicks on an individual event date to be added to wait list, they are given the option to sign up for the individual date or to join all dates. Once entered, the customer information is stored within the Wait List in the order they are added to the list.
Viewing and downloading wait list data
From your Access Tonic dashboard, click Manage for the applicable event.
Select Wait List.
Select Download Wait List.
If a customer has chosen to join the individual date, it displays in the Occurrence column.
If the Occurrence column is blank, the customer chose to join the list for all dates.