If you're running new dates for an event currently or previously listed on Access Tonic, then the best way of submitting new dates will be to add them to the original listing, rather than creating a new event.
🤓 Tip: Adding new event dates keeps all instances of an event in one place for customers, while maintaining SEO value and existing reviews. Preserving reviews ensures that valuable attendee feedback remains accessible, further enhancing the event's credibility.
Add dates to an existing event
Log into the Access Tonic admin and locate the original listing under Events if it's upcoming or under Past Events if the original dates have already taken place.
Select Manage.
Select Edit Listing & Tickets tab then scroll to the Event Date calendar and check the current frequency.
If the format is currently set to Single Date, you need to update this to Multiple Dates.
If the format is currently weekly or monthly, the Access Tonic team can update this to Multiple Date for you.
Select the new dates in the calendar.
The date will have a purple box once it's been selected. A dark purple box means that there has been no ticket sales and a light purple box means that there have been ticket sales on that date and you will be unable to deselect it.
Select Save Changes.
Add dates with various time slots
If the new event dates will be running on different timings, follow the below steps:
From Edit Listing & Tickets, go to the Ticketing tab.
Click Add New Ticket.
Set the varying ticket times in the Start Time and End Time fields.
If the tickets are only to be on sale on specific dates or certain days of the week, click the cog icon
to set the Applicable Dates that the ticket should be on sale. Click Save Changes.