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Issue a free ticket

You can send a free ticket to a customer by manually adding the customer details to the Access Tonic admin.

Kate Thelwell avatar
Written by Kate Thelwell
Updated over 2 months ago

When you issue guest tickets for your event, your remaining ticket allocation automatically updates.

Allocate a guest ticket

To add a guest to your event, follow the steps below:

  1. From your Access Tonic dashboard, click Manage for the applicable event.

  2. Click the Attendees List.

  3. Use the drop-down menu at the top of the page to select the desired date.

  4. Click Add to List, then fill in the guest's details.

    • To send them the complimentary e-ticket, enter the customer's email address. Otherwise, leave the field blank.

    • The comments section is for internal notes only. Comments display on the attendee list download and customer data spreadsheet.

  5. Click Add Guest.

Note: When you add a guest booking you can see how many tickets are remaining, however, you can still over-allocate. If you want the allocation to remain the same, you need to re-add a ticket via the Manage Sales section of the admin.


Remove a guest from the attendee's list

To remove an attendee, follow the steps below:

  1. From your Access Tonic dashboard, click Manage for the applicable event.

  2. Click Customer Data.

  3. From the transactions list, locate and click the guest.

  4. Click Cancel Tickets.

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