To enhance your support options and provide a more seamless and convenient experience, we've designed the Access Digital Assistant.
Our dedicated support team is still on hand to deal with more complex or technical queries.
Achieve more from Access Tonic
Instant assistance: Looking to perform common tasks in your software? We've designed your Access Digital Assistant to ensure you can get instant answers to our most frequently asked questions.
Convenient access: Access knowledge base articles directly from your software, saving you time when looking for the answers you need.
24/7 availability: Your Access Digital Assistant is available around the clock, helping you to get answers day or night.
Use the Access Digital Assistant
To use the Access Digital Assistant, follow the steps below.
In Access Tonic, click the Access Digital Assistant
icon.
Select Send us a message, then Ask a question to type your query into the Message bar.
The Access Digital Assistant searches the full knowledge base to generate a suitable answer.
Review the answer and suggested guides.
Confirm whether the answer has resolved your query
If your query is answered, click the thumbs up
icon.
If this hasn't resolved your query, click Talk to a person and the Access Digital Assistant will transfer you to Live Chat support.
Note: Your feedback is invaluable to us. As part of our continuous effort to enhance your experience, we kindly request that, at the end of your experience with the Access Digital Assistant, you select the relevant feedback option.