What's new?
We're pleased to announce the latest release of Access Tonic, which includes the updates below:
Track Selected Event Date and DMN Reference ID in All GTM Events
We've enhanced the GTM tracking data sent during the new checkout flow to include two additional parameters across all tracking events:
Selected event date — The specific occurrence date chosen by the user is now sent in all GTM events in DD/MM/YYYY format, enabling analytics teams to segment and report by event date.
DMN Reference ID — The unique DMN identifier for the Tonic event (e.g. DMN-16904993995), which was already present in the system, is now correctly included in all GTM event payloads.
Both fields are present in all five GTM events fired during the checkout journey:
view_item_list,view_item,add_to_cart,begin_checkout, andpurchase.Data structure matches the existing ticket widget implementation, ensuring consistency across legacy and new checkout tracking.
This improvement gives analytics and marketing teams richer, more consistent data across every step of the checkout journey, enabling more granular reporting and accurate attribution.
Improved Messaging for Limit Unique Ticket Type Selection in the New Checkout
We've improved the experience for customers purchasing tickets for events that have the limit unique ticket type selection enabled:
When a customer attempts to select a second ticket type, a confirmation pop-up is now displayed clearly explaining that only one ticket type can be selected per booking.
All other ticket types remain visible and selectable after an initial selection is made.
Selecting a new ticket type will prompt the customer to confirm — choosing Cancel retains the current tickets, while choosing Yes removes the existing selection and adds the new ticket type.
This change ensures customers clearly understand the one ticket type per booking limitation before any changes are made to their basket, reducing confusion and accidental ticket replacements.
Allow Event Organizers to Override Min/Max Ticket Quantities on Reservations
Event organizers can now create and edit reservations with ticket quantities outside the minimum and maximum limits set at event level:
Reservations can be saved successfully with quantities below the event minimum or above the event maximum without any validation errors.
The override applies to both the Tonic admin interface and the API, allowing reservations to be created programmatically without being blocked by min/max restrictions.
Standard min/max validation continues to apply to regular customer-facing ticket purchases and is not affected by this change.
This fix restores the ability for event organizers to reserve tickets for any number of guests, regardless of the min/max limits configured for public ticket sales.
New Ticket Group No Longer Automatically Creates a Blank Ticket Type
We've resolved an unintended behavior in the event creation flow where adding a new ticket group would automatically generate a blank ticket type:
Clicking "+ ADD TICKET GROUP" now creates only an empty ticket group tab, with no ticket types pre-populated.
Event organisers have full control to manually add ticket types to each group as needed.
Removes the need to delete unwanted blank ticket type rows before configuring tickets.
All other ticket group and ticket type functionality remains unchanged.
This fix provides a cleaner, more intentional ticket configuration experience and reduces the risk of accidentally publishing events with incomplete or blank ticket types.
How to access this update
This release is automatically deployed on Thursday 26 February 2026 to all our customers along with a package of bug fixes and performance improvements.